Pikes Peak Workforce

Career Center Associate

Min. 6 Months

Project Term: Ongoing
Est. Hours: 3 Hours/Week
Locations: Colorado Springs

Schedule: Weekdays only 8am-4:30pm, 9 Hours/Month

Does this involve transporting a refugee community member in a personal car?: No

Volunteer Job Description: The career center associate will serve by providing support with general customer service and administrative duties for the Customer Service department of the Pikes Peak Workforce Center (PPWFC). The objective of this role is to enhance the customer experience at PPWFC and to help develop the capacity of the Customer Service team to serve more job seekers in El Paso and Teller Counties. A person in this role will work directly with job seekers who are unemployed or underemployed.

Essential Duties:

Provide one-on-one support to job-seekers in the career center

Assist customers with basic computer operating questions (e.g. saving documents, printing, word processing, e-mail, using the internet)

Refer customers to appropriate resources, direct customers to job search related websites

Assist customers with use of fax machines, telephones, copier, etc.

Help PPWFC staff ensure customers demonstrate appropriate behavior and correct use of equipment at all times

Assist with online applications and/or completion of a resume

Provide encouragement and understanding

Adhere to the PPWFC customer service standards at all times

Complete required tracking of volunteer hours, tasks completed, etc., as appropriate for position

Participate in volunteer evaluations to improve mutual satisfaction and the volunteer program itself

Attend meetings, trainings and events as requested and when possible Understand and adhere to all programmatic and agency policies

Perform related duties as assigned


Must be at least 18 years old and possess a High School Diploma or GED

The ability and willingness to learn about job search tools and websites

Be comfortable working one-on-one with job seekers and providing guidance and teaching

Proficient with standard office equipment such as computer, multi-line telephone, fax machine, copier, scanner, etc.

Highly proficient with Microsoft Office software: Excel, PowerPoint, Outlook, etc.

Excellent people skills; sense of humor and patience a must Commitment to provide excellent customer service

A high degree of professionalism and a friendly, positive attitude

Comfortable in a fast paced environment

Term Of Service: The volunteer must commit to a minimum of 6 months of service, at least 9 hours per month in shifts of no less than 3 hours. Shifts are flexible, but must be within the hours of 8 a.m. to 4:30 p.m., Monday through Friday.


Enhanced professional development in the area of customer service and workforce development

Increased skills in working with the public and diverse populations

Play an integral part of helping a job seeker increase employability or get a job

Improve the economic vitality of the Pikes Peak Region Work with a great team of supportive, devoted professionals who are invested in your personal success

Training/Support Provided:

Orientation to PPWFC and volunteer program will be provided and is mandatory before starting volunteer service.

Position-specific training/support will be provided by PPWFC and is mandatory before starting volunteer service.

Ongoing support from First Impressions Manager and department staff.

Department Customer Service: Reports to First Impressions Manager or Designee

Work Conditions:

Work is performed in an office environment.

Selection, Training and Development Process Complete a PPWFC Volunteer Inquiry Interview with the First Impressions Manager

Pass a background and reference check

Complete all necessary volunteer paperwork

Sign a written volunteer agreement to commit the above term of service

Attend mandatory orientation (provided by PPWFC)

Complete mandatory position-specific training

While it is important that you help your refugee family with the skills listed above, your main job is to provide friendship to these new community members! We view this program as a cultural exchange, and the relationship you build with your family will be mutually beneficial.

The Pikes Peak Workforce Center is the American Job Center serving El Paso and Teller counties. We connect vital businesses with work-ready job seekers and employer-driven services.

Our clients range from entry-level to professional, including youth, adults, people returning to the workforce, and those with barriers to employment. We provide job search and training opportunities, including 20 different job seeker workshops—ranging from basic computer use and resume preparation to LinkedIn, branding/networking and more—and always at no cost. We host the largest job fairs in Southern Colorado as well as weekly hiring events.

In support of regional employers, we host recruitment events, pre-employment assessments, provide a database of searchable candidate profiles and more. Our website lists thousands of job opportunities and is updated each week. Veterans receive priority service.